Privacy Policy | DAOS CRM

1. Introduction

DA Agency LLC ("we," "our," or "us"), operating as DAOS CRM, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our customer relationship management (CRM) software and related services.

By accessing or using DAOS CRM, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect information that you provide directly to us, as well as data gathered automatically when you use our platform.

Personal Information: Includes your name, email address, postal address, phone number, and billing information when you register for an account or subscribe to our services.
Business Data: Any client data, organizational metrics, leads, or communication records you input into the DAOS CRM platform.
Usage Data: Automatically collected information such as your IP address, browser type, operating system, page views, and timestamps resulting from your interaction with our service.
Device Information: Data regarding the device you use to access DAOS CRM, including device models, unique device identifiers, and mobile network information.

3. How We Use Your Information

We use the collected information for various purposes, including to:

Provide, operate, and maintain the DAOS CRM platform and business operations.
Improve, personalize, and expand our services and your user experience.
Process your transactions and manage your account.
Communicate with you, including for customer support, updates, promotional materials, and other information relating to the service.
Monitor and analyze trends, usage, and activities to detect and prevent fraud or technical issues.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following circumstances:

Service Providers: We may share your information with trusted third-party vendors who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
Legal Obligations: We may disclose your information when required by law, to enforce our site policies, or to protect ours or others' rights, property, or safety.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, user information may be one of the transferred assets.

5. Data Security

We implement industry-standard security measures to maintain the safety of your personal and business data. These measures include encryption, secure socket layer (SSL) technology, and restricted access to data systems. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

7. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to:

Access and receive a copy of your personal data.
Correct inaccurate or incomplete information.
Request the deletion of your personal data under certain conditions.
Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us using the information provided below.

8. Children's Privacy

DAOS CRM is intended for business use and is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices or operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date on this page or providing direct notice through the platform.

10. Meta Platform Data (Instagram & Facebook)

DAOS CRM lets a customer connect their own Instagram or Facebook business account. When they do, we receive data from Meta's platforms and process it solely to operate the features that customer has enabled.

Our role. For this data we act as a service provider to the connected business. That business determines what is collected and why; we process it on their instructions. If you messaged or commented on a business's Instagram account and have questions about your information, that business is your first point of contact — you may also reach us directly at the address below.

What we receive when an account is connected:

Account Data: the connected account's identifier, username, and the access token authorizing the connection.
Message Data: contents and timestamps of direct messages exchanged with the connected business, and the platform-scoped identifier of the sender.
Comment Data: text and identifiers of comments on the connected account's posts, used to detect keywords the business has configured.
Content Data: posts the business publishes through DAOS CRM, and the identifiers returned for them.

How this data is used — and what we never do with it:

Used only to operate features the connected business enabled: replying to messages, responding to configured comment keywords, recording conversations in that business's CRM, and publishing scheduled content.
Never sold, rented, or shared with data brokers.
Never used for advertising or ad targeting.
Never used to build profiles beyond the customer record held by the connected business.
Never used to send unsolicited messages. Instagram permits a reply only after a person messages the business or comments on its posts, and we honor those limits.

Storage and retention. Access tokens are encrypted at rest. Message and comment data is retained for as long as the connected business maintains its account, unless deletion is requested sooner.

Revoking access. A connected business may disconnect at any time in DAOS CRM Settings, or revoke access from Instagram under Settings → Apps and Websites. Disconnecting halts further collection immediately. To delete data already held, see our Data Deletion page.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact DA Agency LLC at:

Email: privacy@daoscrm.com
Entity: DA Agency LLC